Horizons Inc

Transportation

Transportation in Tuscarawas County

We Are Wheelchair Accessible

A “wheelchair” is any 3 or more wheeled manual or powered device designed for use by a person with mobility impairment.Wheelchair/occupant weight cannot exceed our lift specifications & providing services cannot be inconsistent with legitimate safety requirements.

Horizons Inc. Transit provides demand response, door to door transportation service within Tuscarawas County.

Horizons Inc. Transit is transportation service: Riders will share the van with others who are traveling at the same time and in the same direction.

General Information

Who we serve:

  1. Ohio Jobs & Family Services (Must be a resident of Tuscarawas County)
  2. Medicaid Transportation (must be an eligible full Medicaid recipient for the month of transportation (not QMB/SLMB)
  3. Nursing Homes
  4. Opportunities for Ohioans with Disabilities
  5. Non-Medical Waiver Transportation.

For transportation, have the following information ready:

  1. Your name
  2. Phone number
  3. pick-up address
  4. Location of service/appointment address
  5. Return address
  6. Date transportation is needed
  7. Pick-up time
  8. Appointment start and end times

Assistance

  • Our service is provided from the door at your pickup point to the door at your destination.
  • The driver MAY assist you to and from the door when boarding and/or leaving the van but is NEVER permitted to enter the residence and/or building
  • A Personal Care Attendant (PCA) may assist you at no extra cost, however you MUST NOTIFY us in advance that you will have a PCA.
  • The driver will secure all wheelchairs and packages and will assist with seatbelts if needed.
  • Bags MUST be small enough not to obstruct other riders or block aisles. It is YOUR RESPONSIBILITY or PCA to load and unload bags. The driver will assist you if requested, however, they are NOT permitted to handle packages/bags weighing over 25 pounds each.

Rider Pickup

  1. Horizons INC Transit has a 45 minute arrival window at each pickup location. This means the van can arrive to pick you up anytime from 25 minutes before to 20 minutes after your scheduled pick up time.
  2. Once the van arrives, it will only wait 10 minutes before going on and reporting you as a no show. Once the van leaves the pick up point, it may not be able to come back.
  3. It is your responsibility to be ready to board the van within the 45 minute pickup window.

Cancellations

  • It is important if you do not need your trip that you cancel at least 1 hour prior to your scheduled pickup. Voicemails are permitted if the office is closed or if operators are busy.
  • You will be considered a NO SHOW if you fail to cancel 1 hour prior to scheduled pick up time.
  • PLEASE NOTE: EXCESSIVE NO SHOWS CAN LEAD TO SUSPENSION OF YOUR SERVICE.

Safety

  • Seatbelts MUST be worn while the vehicle is in motion.
  • Child Safety Seats are required to be used in accordance to Ohio’s Child Passenger Safety Law.
  • Car seats and booster seats are available upon request.
  • ALL wheelchairs must be secured.
  • An adult MUST accompany all children under the age of 16 UNLESS child’s parent/guardian has made prior arrangements.

Portable Oxygen

  • Passengers are permitted to carry a portable oxygen tank or portable oxygen concentrator on the van, however, the passenger is responsible to maintain control of the oxygen tank.
  • IF the passenger cannot pull, carry, or maintain control of the oxygen tank a PCA can perform those functions for the passenger.

Non-Service Animals

  • Riders are permitted to bring non-service animals on board, however, they MUST be caged.
  • Authorization in advance is required.

Comments & Complaints

FOR COMMENTS:

To make suggestions on ways to improve services, or if you have questions, you may contact:

FOR COMPLAINTS:

Customers having complaints concerning ADA, Tittle IV and any other transportation complaint should contact:

Hours of Operation

Monday – Friday: 6am-10pm (DIALYSIS STARTS EARLIER)

Saturday: DIALYSIS ONLY.

Sunday: Closed.

To schedule a ride, call (330) 364-2159

Holidays & Inclement Weather

Horizons Inc. Transit is CLOSED on the following holidays:

  • New Year’s Day
  • Easter
  • Memorial Day (dialysis only)
  • July 4th (dialysis only)
  • Labor Day (dialysis only)
  • Thanksgiving
  • Christmas

For closures due to INCLEMENT WEATHER, please check cable channel #1 or radio station WJER

About Us

Horizons INC Transit complies with Title IV & Civil Rights and ADA Laws and Regulations and DOES NOT discriminate against any person on basis of race, national origin, religious belief, sexual orientation, income, disability, or age.

Certified by United States Department of Transportation, Public Utility Commission of Ohio and Emergency Medical Services to operate transportation services in Ohio.

  • USDOT # 3860898
  • PUCO #652376
Mission Statement
Our mission is to develop and provide living environments that enable the DD individual to live life to the fullest. We strive to provide health and safety, habilitative services, and transportation to recreational activities that enhance the quality of life.